Privacy policy

privacy policy

last updated: june 2026

welcome to cookie box. your privacy matters to us, and we believe you should know exactly what information we collect, why we collect it, and how we use it.

this privacy policy describes how cookie box ("we," "us," or "our") collects, uses, stores, and protects information when you visit our website, place an order, subscribe to our emails, or otherwise interact with our brand.

by using our website, you agree to the practices described in this policy.

information we collect

when you visit our website or place an order, we may collect certain information, including:

personal information

  • name
  • email address
  • phone number
  • billing address
  • shipping address
  • payment information (processed securely through third-party payment providers)
  • order history
  • customer service communications

automatically collected information

when you browse our website, we may automatically collect:

  • ip address
  • browser type
  • device information
  • pages viewed
  • time spent on pages
  • referral websites
  • cookies and tracking information

how we use your information

we may use your information to:

  • process and fulfill orders
  • communicate regarding orders and deliveries
  • respond to customer service inquiries
  • send marketing emails and promotions (if you opt in)
  • improve our website, products, and customer experience
  • prevent fraud and unauthorized transactions
  • comply with legal obligations

email marketing

if you subscribe to our mailing list, we may send you:

  • product launches
  • promotions and discounts
  • cookie drops
  • special events
  • company updates

you may unsubscribe at any time by clicking the unsubscribe link included in our emails.

opting out of marketing emails will not prevent us from contacting you regarding active orders or customer service matters.

cookies and tracking technologies

our website may use cookies, pixels, and similar technologies to:

  • remember user preferences
  • improve website functionality
  • analyze website traffic
  • measure marketing effectiveness
  • provide a better shopping experience

you can modify your browser settings to refuse cookies, although some website features may not function properly.

payment information

cookie box does not directly store complete credit card information.

payments are processed through secure third-party providers such as shopify payments, stripe, paypal, or other authorized payment processors.

we encourage customers to review the privacy policies of these providers for additional information.

sharing your information

we do not sell, rent, or trade your personal information.

we may share information with trusted third parties only when necessary to operate our business, including:

  • payment processors
  • shipping carriers
  • website hosting providers
  • email marketing platforms
  • fraud prevention services
  • legal or regulatory authorities when required by law

these service providers are only given access to information necessary to perform their services.

data security

we take reasonable administrative, technical, and physical safeguards to protect your personal information.

however, no internet transmission or electronic storage system can be guaranteed to be 100% secure. while we strive to protect your information, we cannot guarantee absolute security.

retention of information

we retain customer information only as long as necessary to:

  • fulfill orders
  • provide customer support
  • comply with legal obligations
  • resolve disputes
  • enforce our policies

when information is no longer required, it may be deleted, anonymized, or securely destroyed.

third-party links

our website may contain links to third-party websites, social media platforms, or external services.

we are not responsible for the privacy practices, policies, or content of third-party websites. we encourage users to review those policies independently.

children's privacy

our website is not intended for children under the age of 13.

we do not knowingly collect personal information from children under 13. if we become aware that information from a child under 13 has been collected, we will take appropriate steps to delete it.

your privacy rights

depending on your location, you may have certain rights regarding your personal information, including:

  • requesting access to your information
  • requesting corrections to inaccurate information
  • requesting deletion of personal information where permitted by law
  • opting out of certain marketing communications

to exercise any of these rights, please contact us using the information below.

california privacy rights

california residents may have additional rights under applicable privacy laws, including the right to request information regarding the collection and use of personal information.

requests may be submitted using the contact information provided below.

changes to this policy

we may update this privacy policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

any updates will be posted on this page with a revised effective date.

continued use of the website after changes are posted constitutes acceptance of the updated policy.

contact us

if you have any questions regarding this privacy policy or how your information is handled, please contact us:

cookie box
email: thebox@cookieboxcookies.com
website: www.cookieboxcookies.com

a quick note from cookie box

we're in the business of baking cookies, not collecting unnecessary information. any information you share with us is used to help us deliver the best possible experience—from the moment you place your order to the moment you open your box. 🍪📦