Shipping policy

shipping insurance

shipping insurance is strongly recommended on all orders and required on certain large orders.

without shipping insurance, cookie box is not responsible for:

  • lost packages
  • stolen packages
  • carrier mishandling
  • carrier delivery errors
  • transit-related damages beyond our control

claims involving insured shipments may require additional documentation, including photos and carrier claim information.

weather considerations

cookies are sensitive to temperature and weather conditions.

during warmer months, some products may soften during transit. during colder months, products may arrive firmer than expected.

minor cosmetic changes resulting from normal shipping conditions do not affect product quality and are not considered defects.

cookie box reserves the right to delay shipments when extreme weather conditions may negatively impact product quality or delivery success.

holidays & peak shipping periods

shipping carriers experience increased delays during major holidays and peak seasons.

these periods may include, but are not limited to:

  • new year's
  • valentine's day
  • easter
  • memorial day
  • independence day
  • labor day
  • halloween
  • thanksgiving
  • black friday
  • cyber monday
  • christmas season

during these times:

  • delivery estimates may be extended
  • carrier delays may occur
  • guaranteed delivery dates may not be available

we encourage customers to place holiday orders early whenever possible.

incorrect shipping information

customers are responsible for providing accurate shipping information.

cookie box is not responsible for delays, lost packages, additional shipping fees, or delivery issues resulting from:

  • incorrect addresses
  • missing apartment or suite numbers
  • inaccurate recipient information
  • failed delivery attempts

orders returned to us due to incorrect information may require additional shipping charges before reshipment.

delivered packages

once a package has been marked as delivered by the carrier, responsibility for the package transfers to the recipient.

customers should retrieve packages promptly upon delivery.

cookie box is not responsible for products affected by:

  • prolonged outdoor exposure
  • heat
  • humidity
  • rain
  • theft
  • insects
  • animals
  • other environmental conditions after delivery

order tracking

tracking information will be provided when available.

once an order leaves our hands and is transferred to the shipping carrier, delivery updates are managed by the carrier.

customers should contact the carrier directly regarding real-time tracking updates and delivery status.

shipping delays

while we strive to ship and deliver orders as quickly as possible, cookie box cannot guarantee delivery dates.

we are not responsible for delays caused by:

  • weather events
  • carrier disruptions
  • transportation issues
  • natural disasters
  • labor shortages
  • supply chain interruptions
  • acts of god
  • other circumstances beyond our control

questions?

for shipping questions, delivery concerns, or large-order inquiries, please contact us:

cookie box
📧 thebox@cookieboxcookies.com
🌐 www.cookieboxcookies.com

fresh from our oven to your doorstep

every box is packed with care, baked fresh, and shipped with the goal of bringing a little nostalgia, comfort, and sweetness to your day. thanks for supporting cookie box. 🍪📦✨